Shipping policy
Shipping Policy
Shipping Destinations
WinklSol currently ships only within the continental United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. territories
- APO/FPO addresses
- PO Boxes
Orders placed with shipping addresses outside our eligible shipping area may be canceled and refunded.
Shipping Rates
We currently offer free standard shipping on orders of $150 or more within the continental United States.
Orders under $150 are subject to the standard shipping rate displayed at checkout.
Any applicable sales tax will be calculated at checkout based on your shipping address and applicable tax requirements.
Free shipping promotions may be subject to additional terms or exclusions, which will be displayed with the applicable promotion.
Made-to-Order Products & Third-Party Fulfillment
All WinklSol products are made to order. After you place an order, your product is produced specifically for you by one of our third-party production and fulfillment partners.
Because different products may be fulfilled by different production partners, products in the same order may be shipped separately and may arrive at different times.
Your order may therefore arrive in multiple packages.
Order Processing & Production
Production typically begins shortly after an order is placed.
Production generally takes approximately 2–5 business days, although production times may vary depending on the product, production partner, order volume, or other circumstances.
Once an order enters production, changes or cancellations may no longer be possible. If you need to change or cancel an order, please contact us as soon as possible at:
We will do our best to accommodate requests made before production begins, but we cannot guarantee that changes or cancellations will be possible once an order has been submitted for production.
Please review your order details carefully before completing checkout.
Delivery Timeframes
After production is complete, most orders arrive within approximately 5–8 business days.
Because production and shipping times can vary, the total estimated time from placing an order to delivery is generally approximately 7–13 business days.
These timeframes are estimates, not guaranteed delivery dates.
Delivery times may be affected by circumstances including:
- Carrier delays
- Weather
- Holidays or high order volume
- Production delays
- Inventory or material availability
- Other circumstances outside of our control
If there is a significant delay affecting your order, we will provide available updates and assistance as appropriate.
Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Tracking information may take some time to become active after a shipping label is created.
Lost, Delayed, or Undelivered Packages
If your tracking information shows that your package is still in transit or experiencing a carrier delay, please allow additional time for delivery, as tracking updates may sometimes be delayed.
If your package appears to be lost, has not been delivered within a reasonable period after the estimated delivery timeframe, or is confirmed lost by the carrier, please contact us at support@winklsol.com with your order number.
We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.
If tracking shows that a package was successfully delivered to the address provided at checkout, please contact us so we can review the circumstances and determine what assistance may be available.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible. Address changes may not be possible once an order has entered production or shipped.
If an order cannot be delivered or is returned because the shipping address provided at checkout was incorrect or incomplete, WinklSol cannot guarantee a refund or replacement. Because our products are made to order, a new order may be required at the customer's expense.
For more information, please see our Refund & Return Policy.
Contact
If you have questions about your order or shipping, please contact: