Refund policy
Refund & Return Policy
At WinklSol, our products are made to order. Each item is produced specifically for your order, so we do not accept standard returns or exchanges for reasons such as buyer's remorse, incorrect size selection, color preference, product preference, or ordering the wrong item.
Please review product descriptions, sizing information, colors, and other product details carefully before placing your order.
Cancellations
Because our products are made to order, orders may enter production shortly after they are placed.
If you need to cancel or make a change to your order, please contact us as soon as possible at support@winklsol.com. We will do our best to accommodate cancellation requests made before production begins, but we cannot guarantee that a cancellation will be possible once production has started.
Once an order has entered production, it cannot be canceled due to a change of mind or other customer preference.
Damaged, Defective, or Incorrect Items
We want you to receive your order as expected. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@winklsol.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Any additional information that may help us understand the issue
We will review the claim and, when the issue is verified, provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Please do not return a damaged, defective, or incorrect item unless we specifically instruct you to do so.
Items Not Eligible for Return or Refund
Because our products are made to order, we generally do not accept returns, exchanges, or refunds for:
- Buyer’s remorse or a change of mind
- Incorrect size selected by the customer
- Incorrect color, style, or product selected by the customer
- Personal preference regarding the product
- Normal variations in print placement, alignment, or color that are inherent to the printing process
- Orders submitted with incorrect or incomplete shipping information
This policy does not limit any rights or remedies that may apply to you under applicable law.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, or if a package is returned or abandoned for that reason, WinklSol is not responsible for the resulting delivery failure.
Because our products are made to order, we may not be able to replace or refund an order affected by an incorrect or incomplete address. If a new order is required, the customer may be responsible for the cost of the replacement order and shipping.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible at support@winklsol.com. We will do our best to help before the order enters production or ships.
Returns
WinklSol does not accept standard returns or exchanges. Please do not send an item back unless we have specifically provided return instructions.
If a return is required for a particular order, we will provide the applicable return instructions and let you know whether WinklSol or the customer is responsible for the return shipping cost.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Once a refund has been issued, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
If you believe you are entitled to a refund but do not see it after the applicable processing period, please contact us at support@winklsol.com.
Contact Us
If you have a problem with your order or believe you received a damaged, defective, or incorrect item, please contact:
Please include your order number and relevant details so we can review your request as quickly as possible.